Graduate Trainee Engineer for Graduate at Bangalore

Company       Zscaler

Website         www.zscaler.com

Eligibility       Any Graduate

Experience    Freshers

Location       Bangalore

Job Role     Graduate Trainee Engineer

JOB SUMMARY:

Company profile :

Zscaler is transforming enterprise security with the world’s largest Security Cloud built from the ground up to safely enable users doing business beyond the corporate network. Zscaler’s Security Cloud processes over 12 billion transactions a day with near-zero latency to instantly secure over 12 million users in 180 countries, with no hardware or software required.

Job Description:

Responsibility:
1. Provide first line phone/email consultation to independently debug complex security/network problems.

2. Participate in a 24x7 Support Operation and 24x7 on-call rotation.

3. Interface with Level 2 Team and assist the customer with testing or troubleshooting.

4. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams

5. Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.

6. Assist in developing on-going training programs for the department.

7. Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.

8. Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

Candidate Profile:
Requirement :
1. Excellent written and verbal communication skills.

2. Basic understanding of operating systems such as Linux, Unix, Windows or Free BSD.

3. Basic understanding of Computer Networks and TCP/IPBasic understanding of HTTP, DNS and network tools like Ping, Traceroute

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